Below are some of the most frequently asked questions
+ HOW DOES THE EVENT WORK?
Gelato Festival is the event where the most incredible gelato flavours created by skilled gelato artisans challenge each other for the title of best gelato in Europe. You can buy a ticket from the cashier and you will be given the bracelet and map of the Festival with which you can taste all the flavours in the competition as well as the special flavours, to attend the courses and games at the most delicious Gelato Village there is. Don’t miss your chance to vote for your favourite flavour! Each ticket can be used only once per activity.
+ CAN ONE TICKET BE SHARED BY MULTIPLE PEOPLE?
The ticket is personal, CANNOT BE SHARED, and is valid for one day. Family and group discounts are available! To participate in every activity just show your bracelet, the stamp and the map to festival personnel.
+ WHERE CAN I BUY THE TICKET? HOW MUCH DOES IT COST?
The ticket can be bought online or at the Village.
Online you will find special limited offers up until the day before each Festival.
During the days of the Festival the cost of the ticket will be the same both online and in the Village.
+ DO I HAVE TO PRINT THE TICKET I PURCHASE ONLINE?
The ticket bought online must be redeemed at the Village in paper format to pick up your bracelet and map.
+ HOW LONG WILL MY TICKET REMAIN VALID?
A ticket bought online for one of the Festivals an be redeemed at the Village in any day of that Festival at any time during opening hours. It remains valid for the entire day in which it is redeemed. Tickets purchased in the Village are valid for the entire day in which they are bought.
+ CAN I JUST BUY A GELATO?
No, you can’t just buy a gelato. You can buy a ticket that allows you to participate in the Festival and to try all the activities in the Village.
+ HOW DO I VOTE?
Together with your ticket, map and bracelet, you will also receive a card with a QR Code used for voting. Those who have a QR Code reader on their smartphone can vote on their own by reading the code and following the instructions. Those without a QR Code reader can go to the cash window in the voting area and get assistance from staff.
+ ARE THERE FLAVOURS FOR THOSE WITH COELIAC DISEASE OR WHO ARE INTOLERANT TO LACTOSE?
All artisanal gelato at the Festival is produced fresh every day in the Buontalenti production area. For this reason we can’t guarantee the absence of contaminations. Sorry!